1. Access to and use of the www.thenewhomesgroup.co.uk website (this “Site”) is provided by us subject to these Site Terms. “We” are The New Homes Group Limited, a company registered in England under number 2509770 with registered office at Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. FCA 302221

2. Your use of any part of this Site constitutes your acceptance of these Site Terms which takes effect on the date on which you first use this Site. If you do not agree with these Site Terms, you should cease using this Site immediately.

3. We reserve the right to change these Site Terms at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of this Site after changes are posted constitutes your acceptance of the amended Site Terms.

4. You are responsible for all access to this Site through your Internet connection and for bringing these Site Terms to the attention of all such persons.

5. You must not submit to us or to this Site or to any visitor to this Site any viruses, Trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

6. You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any breach by you of any obligation on you under these Site Terms.

7. Whilst we endeavour to make this Site available 24 hours a day, we will not be liable if for any reason this Site is unavailable at any time or for any period. We make no warranty that your access to this Site will be uninterrupted, timely or error-free. Access to this Site may be suspended temporarily or permanently at any time and without notice.

8. We do not warrant that this Site will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of this Site or your obtaining any material from, or as a result of using, this Site. We shall also not be liable for the actions of third parties.

9. We may change or update this Site and anything described in it without notice to you.

10. Whilst we endeavour to ensure that information and materials on this Site are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. Pictures, photographs, artists’ impressions, dimensions, site plans and descriptions on this Site are indicative and for purposes of giving a general impression only and may be the view of the author. No picture, photograph, artists’ impression, site plan or dimension on this Site is intended to give an accurate description of any property offered for sale or letting or its setting or surroundings. Dimensions and site plans are approximate. You must take appropriate steps to verify by independent inspection or enquiry all information for yourself.

11. The material contained on this Site is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on this Site or property particulars referred to on this Site shall not constitute any part of an offer or contract. Nothing on this Site should be relied on as statements or representations of fact. You must satisfy yourself by independent inspection or otherwise as to the correctness of any statements made in relation to anything on this Site. We and our employees, contractors, agents and representatives have no authority to make or give any warranty or representation in relation to the properties listed on this Site.

12. Nothing on this Site shall constitute advice specific to your circumstances. You should take appropriate professional advice on anything referred to on this Site. We are not an estate agent or licensed with The Financial Conduct Authority to provide investment advice. Please be aware that property values can decrease as well as increase. Please contact us at info@tnhg.co.uk if you require us to clarify anything or if you have any queries.

13. We accept liability for death or personal injury caused by our negligence, or for our fraudulent misrepresentation or for any liability that we cannot exclude or limit at law.

14. To the extent possible by law and subject to paragraph 13 above, to the extent permitted by law: 1. Our maximum liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability in use or delay in use of the Sites or any material in them or accessible from them or from any action or decision taken as a result of using the Sites or any such material shall be £100; and 2. We shall not have any liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Sites or any material in them or accessible from them or from any action or decision taken as a result of using the Sites or any such material for any: (a) indirect or consequential losses, damages, costs or expenses; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings; (f) loss of revenue; (g) loss of goodwill; (h) loss of reputation; (i) loss of business; (j) loss of operation time; (k) loss of opportunity; or (l) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses. For the avoidance of doubt, (b) to (l) apply whether such losses are direct, indirect, consequential or otherwise.

15. The New Homes Group name and logo and all related names, design marks and slogans are the trade marks or service marks of us or our licensors.

16. Except for our other sites, we have no control over and accept no responsibility for the content of any site to which a link from this Site exists (unless we are the provider of those linked sites). Such linked sites are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party site to which this Site provides a link.

17. You must not without our permission frame any of this Site onto your own or another person’s website.

18. We hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website to the home page of this Site, provided that you do so in a fair and legal way without damaging our reputation or taking advantage of it. In particular: 1. You shall not make any warranties or representations about us, our services or our policies except with our prior express authorisation; 2. You shall not say anything that is false, misleading, derogatory or offensive about us or our services or properties; and 3. You shall not suggest expressly or impliedly that we have endorsed your site or are associated with it where this is not the case.

19. You agree to be bound by the Copyright Notice and Privacy Policy currently in force.

20. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Site Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

21. If you want to contact us for any reason, please email us at info@tnhg.co.uk, telephone us on 01206 716000 or write to us Plaza Suite, Stanway Retail Park, Peartree Road, Colchester, Essex, CO3 0JS.

22. These Site Terms shall be governed by and construed in accordance with English law. You submit to the non-exclusive jurisdiction of the English courts to settle any dispute which may arise under these Site Terms.

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Section 172 statement – The Board’s approach

Policies and Practices

The Board’s objectives continue to be to maximise the long-term value and revenue streams for its shareholders, to create secure and rewarding employment for its people and to deliver a high quality service to its customers. The Board considers its shareholders, customers and colleagues to be the Company’s key stakeholders.

The Company aims to deliver strong profits via an optimisation of sales opportunities throughout its advisor network and centralised sales functions. The Company has a lean management cost structure, giving the ability to adapt to market changes and resultant opportunities. The New Homes Group Ltd recognises that the housing market can vary widely from one location to another, and it actively encourages and supports its managers in running successful and profitable teams. This “grass roots” awareness has been at the core of the business’ success and is a key component to its future strategy.

Corporate Governance

The Board is responsible for determining the Company’s strategy for managing risk and overseeing its systems of internal control. The ongoing effectiveness of these internal controls is reviewed by the Board’s Audit & Risk Committee on a regular basis. The Company maintains appropriate standards of corporate governance in order to conduct its business in a prudent and well organised
manner. The Board’s approach is based on the principles and provisions of the UK Corporate Governance Code (the Code) published by the Financial Reporting Council. The Board’s philosophy is to comply with the Code where it applies to the Company, and this is reviewed annually by the Board. 

Employee matters

The New Homes Group seeks to attract great people and make sure they are highly engaged in an environment where they can perform to high expectations and have the opportunity for a long, rewarding and fulfilling career.   

In order to help achieve this, the Company seeks direct feedback from its workforce on areas such as leadership, reward, trust,
respect, well-being and communication. The Company carries out employee engagement surveys periodically, in which all employees are invited to
participate.  The results of such surveys enable the Board to make decisions about where to focus attention to best effect.  In particular, following the most recent survey a Diversity and Inclusion group aimed at ensuring that the Company’s policies and procedures continue to ensure that The New Homes Group supports a diverse and inclusive workplace. The Board also includes groups of employees in such activities.

The Company has a number of policies and practices in place to help ensure that the working environment encourages trust, respect, recognition and good communication. These include, for example, structured career pathways, dignity at work, equal opportunities and a well embedded health, safety and welfare policy. In addition, current projects include promoting a diverse and inclusive culture, and training to support mental health awareness.  Remuneration structures are designed to reward high performance.  The Company’s modern slavery policy supports the objectives of the Modern Slavery Act 2015, further details of which can be found on the Company’s website. Company policies are reviewed and monitored on an ongoing basis to ensure they remain appropriate and fit for purpose. 

The Company is committed to ensuring that there are no instances of bribery or corruption throughout the business. Company policies exist, drafted in line with best practice, to prohibit the offering, giving, solicitation or the acceptance of any bribe to or from any person or company by any individual employee, agent or other person or body acting on behalf of the Company. The policies are readily available for employees to view on the internal intranet and employees are required to receive annual refresher training to ensure they can recognise and prevent the use of bribery. 

Social matters

The Company is firmly committed to delivering good outcomes for all customers. This means ensuring that the range of products and services offered meet the needs of customers, that the ‘end to end’ processes for delivering these services are appropriate and effective, and that our people always have our customers’ best interests at heart.   Management seek to develop and maintain this ethos within the culture of the business overall.

The Company has supported Funding Neuro – whose aim is to accelerate the development of new treatments for many of the most serious neurological conditions – for over five years through a number of individual, company-wide and head office function fundraising efforts. These range from dress down days, raffles and bake sales, to employees taking part in national events such as the Yorkshire Three peaks challenge.

The Company continues to support EACH – East Anglian Children’s Hospices to fund a brand new family room at The Nook: a comfortable, well-equipped, homely space which will allow families to stay with their children at the hospice whenever they need to. Whether families feel anxious about leaving their child alone for the first time during a short break, or need privacy to say good-bye and grieve, the family room at the nook will act as a safe and supportive environment.

The Company also participates in supporting national charitable events.

Environmental matters

The Board recognises that, as a responsible business, it has an obligation to operate in a manner that minimises the Company’s impact on the environment. The Company operates in a sector that has a relatively low carbon footprint, however it follows relevant environmental legislation in carrying out its business; and Company policy is to seek to minimise its contribution to environmental damage and maximise its contribution to safe recycling and reprocessing of waste materials.

The Company’s Environmental Policy outlines the ways in which the Company reduces the use of paper, utilises recycling options, reduces pollution and levels of energy use.  Initiatives such as the progressive reduction in company car CO2
emissions, the replacement of lighting with low energy units (e.g. LED spot lights and panels) and the roll out of smart electricity and gas meters are examples of the Company’s commitment to operating in an environmentally sustainable way.  

For further details around Streamlined Energy and Carbon Reporting (SECR), refer to the parent company accounts as detailed in note 21.

Business relationships

The Company closely monitors all of its business relationships in order to allow it to provide its customers with excellent
service across the range of services offered. It assesses, on an ongoing basis, the risks of adverse impact on its customers, people and the environment in  which the Company operates as a result of these relationships, or as a result of its policies.

Relationships with key suppliers are closely monitored to ensure services are being provided in line with the terms of documented agreements.  Performance of key suppliers, along with associated risks to the Company and the environment are regularly assessed with options for improvement considered where available.  Regular reviews of adherence to key policies, such as Modern Slavery and GDPR are undertaken.

Board members and Senior Managers are engaged when negotiating terms with key suppliers and will often attend strategic review meetings to guide the future approach with that supplier.

The Company’s services are primarily delivered through its face to face advisor network, with support from centralised customer service teams who help ensure the delivery of positive customer outcomes. Customer interactions are underpinned by a range of proactive communications and online tools which support and inform customers by providing them with timely updates, useful guides and visibility of their transaction at each stage of the home buying and selling journey.

The Company actively engages with its customers at key points during their transactions, through review platforms and customer care teams, to measure and maintain the quality of its service delivery.  The Company continues to support industry initiatives that seek to improve and speed up the home buying process for the benefit of customers and other key stakeholder groups.

Decision making

The Board meets quarterly and makes decisions which promote the success of the Company and its stakeholders.  Proposals are discussed in detail and approved by the Board which ensures key decisions comply with the risk management framework detailed below. 

• The annual corporate plan was approved following a robust and comprehensive review process.  It was decided the plan would promote the success of the Company.
• Approved interim dividends – Meeting shareholder dividend expectations is a top priority to ensure the funds are able to benefit the wider Connells Group.  The corporate plan indicates the dividend level to be sustainable and still allow the Company to invest in growth.